Checkout Guidelines

From any page on the library website, click on My Account in the header.

Enter your card number. It is a 14-digit number on your library card under the bar code. If you've created a username previously, you may enter that instead.

Your default password is the last four digits of the phone number connected to your account. You may change your password if you would like to personalize it.

Yes! Call 847-590-8706, and then enter your library card number followed by the # sign. By phone you can renew items, hear a list of items checked out, hear a list of overdue items, check what you have available for pickup, and hear the amount due on your account.

There is no limit on the amount of items that can be checked out on a card. The following items are the exceptions:                     

Certain library materials are available only for FRVPLD cardholders, such as our Library of Things collections. Please contact the library for additional information.

All physical library materials circulate for 3 weeks.  With the following exceptions:

For downloadable materials, log into your account (for Overdrive, Boundless, etc.) to review loan periods.
Items from other libraries may have different loan periods; contact us for details.

All items renew automatically 2 additional times (if there are no outstanding circulation holds) with the exception of:

For downloadable materials, log into your account (for Overdrive, Boundless, etc.) to review renewal policies.

FRVPLD does not charge overdue fines. At 14 days after your due date, materials not returned or renewed are marked as long overdue. Until those materials are returned, you will be unable to check out anything else. At 45 days, items will be marked as lost and your account will be billed for replacement.

If you have questions about your account, please call our Account Services Department at 847-428-3661 or email librarynotice@frvpld.info.

To pay online, log into My Account to pay online. Illinois ePAY™ is the secure electronic online payment service for payment of fees. Payment can be made by: Visa, MasterCard, Discover, or American Express. There is no additional service fee for using this method of payment at this time.

Fines may also be paid by cash or credit/debit card at either location.

For lost and damaged items (book, DVD, CD, etc.), you'll be required to pay the replacement cost of the item and a $5 processing fee.

If you are searching for a lost item, staff will renew items three times from the original due date to give you time to find it. Thorough searching is recommended before paying for an item; paid items will not be refunded. Replacement purchases will not be accepted.

We won't hold you responsible for items lost or damaged by fire, flood, or theft when documented by a police or insurance report.

Please contact us for further information.

When searching the catalog, look for the "Place Hold" button for each item in your search results. There are no limits on holds. If you're unable to place a hold, your account may be restricted or an item may not be eligible for holds. Please contact us for additional assistance.

To pick up your hold, visit the location you selected as the pickup location for your hold (Dundee Library or Randall Oaks Library; holds selected for Home Delivery will be delivered to you). You can verify this in My Account. Holds are filed by the first four letters of your last name on a public holds shelf. We will hold your materials for seven days.

Please contact us for assistance if you need to change the pickup location after placing a hold.

You can suspend a hold that has a status of "pending" under the Holds section of My Account. You can also set the beginning and dates of the suspension. While your hold is suspended, you will continue to move ahead on the waiting list, but the hold will not be sent to your pickup location while it is suspended. Use this option to manage your holds when you are away or don't have time to read.

Return your materials to the book drop at the Dundee Library, Randall Oaks Library, or Gilberts Village Hall (parking lot) at 87 Galligan Road. Please return laptops, hotspots, and kits in person during library hours.

You can choose to receive notices by email, phone, or text. You may update your contact preferences by clicking on My Account in the online catalog and updating the information saved in Contact Information and Preferences. To receive text message notifications in addition to your primary method, please contact the library.

The email address you submit will only be used for library business such as hold notification, overdue notices, etc. All information in your record is kept confidential.

We do not keep records of what you've checked out. However, you can turn on the Maintain Reading History feature in your account to keep track of titles you check out going forward.