Business Etiquette: Phone, Email, and Text (Online Class)

This is a free online class through Lynda.com, an online learning platform that the library provides to our patrons. An internet-connected device is required and the course can be accessed from the library or at home with a valid FRVPLD card. For more information, please visit the Course page. You can also access Lynda.com from our Research page.

Phone, email, or text? Learn what communication method to use when. Suzanna Kaye starts with email, explaining everything from setting up signatures to striking the right tone. She also explains how to best use autoresponders, acknowledge receipt of an email, and follow up on unanswered email. The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way. Next up is text etiquette, including what and what not to say in a text message. Suzanna then looks at common business communications like letters, requests for payment, and thank-yous, and how to make action items communicate the right level of urgency. Finally, the course covers phone etiquette, including proper greetings, voicemails, out-of-office messages, and essential phone behavior.

Feel free to contact the Adult and Teen Services department if you would like more information about the online course or if you need help accessing it. You can contact us via email at libraryhelp@frvpld.info or via phone at 847-428-3661 and ask for the Information Desk.